Privacy Policy

Introduction

Welcome to Missed Connections. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website.

We are based in Canada and handle personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Where a province imposes stricter requirements, we follow those requirements for residents of that province.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create a post
• Contact another user through our messaging system
• Contact us for support

This information may include:

• Email address
• Name (if provided)
• Location information (city, province)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Location data (if you choose to enable location services)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and display your posts
• Facilitate communication between users
• Send you notifications and updates (if you opt in)
• Respond to your inquiries and provide support
• Detect and prevent fraud or abuse
• Comply with legal obligations

Location Information

We use location information to:

• Show you relevant posts in your area
• Allow you to search and filter posts by location
• Improve our service by understanding usage patterns

You can disable location services at any time through your browser settings. Location information is stored locally on your device and used only to enhance your experience on our site.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With other users: When you create a post or send a message, your post content and location (city/province) may be visible to other users
• Service providers: We may share information with third-party service providers who assist us in operating our website
• Legal requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Safety and security: We may share information to protect the safety and security of our users and our services

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention and Your Right to Be Forgotten

We keep your personal information only for as long as you maintain an account with us, or as needed to provide the Service. We do not retain your information longer than necessary for the purposes described in this Policy.

You can exercise your "right to be forgotten" at any time by deleting your profile from your Profile page. When you delete your profile:

• Your account and account details are permanently deleted;
• Your posts are removed from public view;
• The messages you have sent are permanently deleted; and
• Messages other people sent to you remain associated with the person who sent them.

Deletion is permanent and cannot be undone. In limited cases, we may retain certain information where we are legally required to do so; if we introduce any such retention period in the future, we will update this Policy before it takes effect.

Where Your Information Is Stored

Your information may be stored and processed by service providers that operate on our behalf. Where a service provider stores or processes data outside of Canada, that information may be subject to the laws of the jurisdiction in which it is held. We take reasonable steps to ensure your information receives a comparable level of protection.

Data Breaches

If a breach of security safeguards involving your personal information creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by law, and keep records of the breach.

Your Rights and Choices

Subject to applicable law, you have the right to:

• Access and update your personal information
• Delete your account and associated data (your "right to be forgotten")
• Withdraw your consent to our collection, use, or disclosure of your information (this may limit your ability to use the Service)
• Opt in to or out of email notifications and marketing communications
• Request a copy of your data
• Disable location services

To exercise these rights, please contact our Privacy Officer using the information provided below. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca), or to your applicable provincial privacy regulator.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to store information such as your location preferences and session data. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

Contact Us

We have designated a Privacy Officer who is accountable for our compliance with this Privacy Policy and applicable Canadian privacy laws. If you have any questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Email: info@missedconnection.ca
Or use our contact form and mention “Privacy Officer” in the subject.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.